Before remote work begins
- Confirm the support contact and agreed scope
- Identify the affected computer and symptoms
- Use the session instructions provided by Mynians
- Keep an authorized contact available
Check whether remote work fits the issue
Remote support is most useful when the computer can start, connect to the internet and allow an authorized user to participate. A failed drive, damaged connector or lost network connection may require a different approach. Describe the symptom first so suitability can be discussed.
For an arranged session, save your work, identify the application involved and stay available to confirm results. Close unrelated sensitive documents before sharing the screen. Connection instructions and the scope of access should be understood by the person authorizing the session.
Before we get started
A remote session is arranged directly with support. Hardware failures and some connectivity issues may need an on-site visit. Availability and timing are confirmed before service.