Network topics
- Wired and wireless connectivity
- Routers, switches and access points
- Shared printers, files and server access
- Remote connectivity and access requirements
Separate local and internet problems
A business network connects more than computers to the internet. Shared storage, printers, wireless devices and business applications may each depend on different equipment. Describe which of those services still work and whether the interruption affects one area, one device or the whole office.
For planned changes, identify the internet provider, equipment owner and any outside application vendor. Discuss working hours, access to network equipment and a way to recover the current configuration. Network support should be coordinated with the people who rely on the affected services.
Before we get started
Tell us the locations and users affected, the equipment involved and whether the issue affects one device or the whole office.