Common support topics
- Devices showing offline or unavailable
- Stalled print jobs and driver issues
- Network printing and shared access
- Scanning and multifunction setup
Narrow down the printing failure
Note whether the printer can produce its own test page, whether one computer or several are affected and whether the problem occurs in every application. Include the model, connection type and exact error message. Paper handling, print queues and network access require different checks.
Record recent changes such as a replacement router, new computer or driver update. For a shared printer, identify who manages its settings before resetting it. Describe scanning problems separately from printing problems, since they may use different connections or account configuration.
Before we get started
Include the printer model, connection type, exact error and whether other users can print. Hardware supplies and repair options depend on the model.