Help us route your request
- Describe what is preventing work
- Include the number of affected people
- Confirm whether the device has internet access
- Mention an existing support agreement
Prepare for an authorized connection
Tell support whether the affected device can start, reach the internet and display the problem. Some hardware failures and disconnected systems require an on-site visit or another approach. Provide a callback method and a short description of the interruption so a suitable next step can be discussed.
Before a confirmed session, save open work and close unrelated confidential documents. The person using the computer should understand the requested connection and remain available for questions. Obtain connection instructions through the agreed support channel; this page itself does not grant access to your device.
Before we get started
This page does not start an unattended connection or guarantee an immediate response. Existing customers should use their agreed support channel.