Malware assessment & recovery

Plan for both cleanup and recovery

Describe the symptoms, affected devices and any interruption to business systems. Include unexpected downloads, alerts or account activity, without assuming every slowdown is malware. Identify the person authorized to make changes and any established incident procedure.

Before recovery work, discuss important files, available backups and the applications that need to be restored. Cleaning a device does not by itself resolve every account or network concern. The assessment should establish the appropriate scope, required coordination and checks needed before returning the computer to normal use.

Before we get started

Tell us what changed and what tools have already been used. No cleanup result, recovery outcome or turnaround is guaranteed before assessment.