Start with the right questions
- Startup failures and unexpected shutdowns
- Slow applications and storage limitations
- Display, keyboard and peripheral problems
- Repair, upgrade or replacement options
Give the diagnosis a useful starting point
Describe what the computer can still do as well as what has failed. A system that powers on but cannot open an application needs a different investigation from one that does not start. Include the exact message, when it appears and whether the symptom changes with connected accessories.
Make a note of recent updates, new hardware and previous repair attempts. Tell support about important files before any work that could affect storage or the operating system. A repair decision should consider the fault, device condition, required applications and practical replacement options.
Before we get started
Have the device make and model, age, symptoms and recent changes ready. Tell us whether your important files are backed up. Parts, availability and repair costs are confirmed after assessment.