Information for repair planning
- Affected device and user role
- Symptoms and recent changes
- Required applications and important data
- Alternative equipment and acceptable downtime
Keep the repair tied to the work
A workstation fault can affect more than one employee. Note whether the problem stops access to shared files, accounting software, email or a specialist application. Include the device location and whether a spare workstation is available. This helps distinguish an individual repair from an issue that also needs network or application support.
Before equipment is moved or software is reinstalled, identify the person responsible for business data and confirm the backup position. Discuss downtime, access requirements and how the repaired workstation will be checked against its everyday tasks.
Before we get started
Share the make, model and urgency. Assessment determines the repair options, parts requirements and likely next steps.