Topics we can review
- Cooling, dust buildup and unexpected shutdowns
- Device placement and ventilation
- Safe shutdown and peripheral setup
- Recurring performance or connection problems
Build a useful maintenance record
Keep a short record of recurring shutdowns, noise, heat or connection problems, including the task being performed when they occur. Note the device model, where it is used and whether airflow is obstructed. These observations can help distinguish an environmental issue from a hardware or software fault.
Arrange an assessment before opening equipment that you are not comfortable servicing. Mention manufacturer coverage and any business maintenance agreement. Computer care also includes knowing where important data is stored and who is responsible for checking backups, so recovery planning should be part of the conversation.
Before we get started
Share the device model and what changes when the fault occurs. Arrange an assessment before opening hardware you are not comfortable servicing.