Define the website project

  • Audience, services and primary call to action
  • Existing content, URLs and assets
  • Mobile navigation and page usability
  • Maintenance, ownership and measurement

Make ownership and maintenance clear

A website project starts with the audience, services and action you want visitors to take. Provide the current domain, key page addresses and any content that must be retained. Include forms, payment links and outside services that affect how the site works.

Discuss who owns the domain, hosting and administrative accounts, along with who will supply and approve content. A useful handover includes agreed page checks, mobile usability and a backup approach. Scope ongoing updates and support separately so responsibilities remain clear after the initial work.

Before we get started

Share your current site, examples you like and the business goals for the project. Deliverables, integrations and ongoing responsibilities are agreed before work.