A focused performance review
- Startup and application behavior
- Available storage and device condition
- Background software and update status
- Whether hardware meets the workload
Describe when the slowdown happens
A slow start, an unresponsive application and poor internet performance are different symptoms. Note which tasks are affected, whether the problem occurs consistently and whether it began after a recent change. Include the device model and any storage warnings or unusual shutdowns.
Performance work should start with an assessment of the relevant cause. Tell support about important data and available backups before significant changes. Discuss how improvement will be checked using the task that was actually slow, and whether hardware or application limitations affect the practical options.
Before we get started
Describe which tasks are slow and when the problem began. Assessment determines whether maintenance, a targeted upgrade or replacement is worthwhile.